Testimonials from Raleigh, Cary, and the surrounding area homeowners and business that use Poole’s Plumbing Plumbing services.
Quality Design & Construction has been using the services of Poole’s Plumbing for many years. They operate a business using ethical standards and practices. They treat our clients fairly and with respect. It is without hesitation that I give this great company this referral.
– Quality Design & Construction – Unsolicited Referral
Testimonial from Angieslist.com – Have used them several times in the recent past. Had a plumbing leak in polybutylene pipe. Had many estimates for repipe of the entire house. All the estimates were close in price, but Poole’s came in a little less and I had been happy with their prior work. Repiping a whole house is tough because it involves cutting into drywall attempting to route new pipe throughout a finished house. In our case, we had a manifold system with lots and lots of pipes criss crossing the house.
In general, the work they did was excellent. 4 folks working all day, 8:30am till 7:30pm. Tough, long day, lots of work. They consistently worked quickly, carefully, respectfully. Miguel in particular did an excellent job trying to figure out how to run new pex throughout the house, almost always accurately mapping out the structural intricacies of the house.
There was some variation in experience level. Some damage was caused to a fiberglass shower, but Poole’s quickly sent someone out to repair it. There were some stains left on the carpet where some folks hadn’t removed shoes despite being asked. But that cleaned up pretty well. There were a few unexpected drywall cuts that will be expensive to repair, but I can’t fault them as I couldn’t see a better alternative. Some holes drilled in joists could have been better placed (more centered).
Overall, they did good work at a fair price.
– David Melgar
– Leo J – Homeowner
Jerry & Pedro you guys are the best! Thanks for A1 service! Ron & I highly recommend Poole’s Plumbing!
– Ron & Kathy
“We have been using Poole’s Plumbing for over 9 years, and they are consistently one of our best and most reliable subcontractors. I would highly recommend their services”
– Dave – Division Presidents
just wanted to say thanks so much for the prompt and courteous service this morning. It was a tremendous relief to realize we didn’t have a broken pipe, or anything else of a serious nature. I’m glad your service rep had enough experience to realize the problem so quickly.
– Diane M. Raleigh Home Owner
“Quick response, service people were great, service manager was good to work with! Overall very pleasant experience!!”
– Tom N. – Homeowner
Great Service!
Just a note to let you know that I’m extremely satisfied with the water heater installation performed by your crew. Your guys were timely, courteous, and professional. Here’s the series of events: I called on Monday 03/28/11 and a crew arrived that same day, Robert diagnosed the problem (faulty jacket), contacted the manufacturer (who declared the unit had failed while under warranty due to Robert’s expert description of the symptoms), and installed the new water heater the following day (installed by Kenny). Again, great job and I will contact your company for all of my plumbing needs.
– Michael Taylor
You guys rock,
Just wanted to let you know I appreciate how awesome your guys were. They were on time, fast and super over all. Thanks so much. I will be calling more and will tell anyone how super your company is.
– Lauren Kovacs
Yesterday, Josh and his assistant returned to our home to reinstall our powder room toilet after the flooring finally dried out from a leaking wax seal. In doing so they went far beyond the minimum requirements by installing shims at the base to stop the toilet from rocking, the root cause of the leak. They also caulked between the base of the bowl and the floor. The experience was especially reassuring, considering that Josh’s explanation as to the cause of the leak was a reflection of my own.
– Howard (Raleigh Homeowner)
“At Habitat for Humanity we absolutely love Pooles Plumbing!! They offer high quality plumbing work at an affordable price. They are always on schedule, pass their inspections and stand by their work! Each job is confirmed by their great office personnel and they always help if we get into a pinch! Their crews are professional and always leave the site tidy! In this economy, they have risen above and that truly says a lot about their company leadership. I highly recommend using Pooles if you want a plumbing job well done!!”
– Karey Liptok – Director of Construction
“It has been my pleasure to work with Poole’s Plumbing for since 2004. They have proven themselves time and again to be detail & quality oriented, conscientious and reasonably priced. I believe their corporate philosophy flows naturally from the owner, Robert (Bob) Poole, who has always made himself available to me & my staff to answer questions, to provide information on products and services, and to resolve any challenges or disputes that occur on the complex and challenging projects that we have faced together. I look forward to continuing to work with them to maintain & improve the quality and performance of the new homes and remodel/addition projects that we will surely encounter in the future.”
– Richard Glass, President
“Tank-less hot water heater was installed and old tank was removed. Excellent service from first home visit for estimate to final visit for approval by town inspector. Installation was done the next day in about 5 hours. All employees involved were friendly, courteous, knowledgeable, and efficient. The project came in at the estimated cost which was also the low bid. “
– Sincerely, – John G.
Would you recommend Poole’s Plumbing, Inc. to a friend or colleague? Yes
Describe Your Experience with Poole’s Plumbing, Inc.:
Everyone was very professional and courteous. When I received a call after we emailed for a quote, the initial contact was a very sweet, capable and polite women. Jeff installed our new gas line and we found his professionalism refreshing. Seemed very happy to work in our home and appreciated our business.
