Integrity which is emulated by all of the employees.

I’ve met Bob Poole at a Carolina Hurricanes game of all places. He has seats near me. A very nice man with his personality clearly imprinted onto his employees. Said differently, he sets an example of professionalism & integrity which is emulated by all of his employees.

His employees were all terrific–caring & concerned about making us happy . From the receptionist who took the call to the 2 plumbers who came out, everything was great. They were on time(2 different days), cleaned up after themselves, did the job that our homebuilder (Toll Brothers) never would fix/correct.

While they came out to fix my sump pump (they had to replace it and recommended a higher power unit than the builder was telling us we needed) and were very fair in their pricing.

On their ‘way out” I mentioned a leak on my pool filter when they asked if there was anything else they could do and while I was just asking them if they had an “O ring” which I knew would do the trick, they insted upon not just giving me the ring but also fixed the filter for me AT NO CHARGE!!!

Good people, good service and highly recommended by me.
Mr. Poole is a class act and it was obvious his employees like him very much and are happy in their jobs.

– RC – Replaced sump pump in basement and fixed leaky pool filter