Consumer Survey Infographics – B

April 11, 2016/by Chris

Google Rating

4.8

Based on 254 reviews

Poole's Plumbing, Inc.

4.8

review us on See all reviews

Kim Himmelmann

1739572702

Prompt and didn't try to upsell anything. Nice people all around.

Matt Barker

1738870103

Poole’s Plumbing as brought back the art of Customer Service to the former glory of what it used to be. This is the first time I have used this company, but it certainly will not be the last. The Technicians were kind and knowledgeable and the workmanship was impeccably neat. The office management was also kind and professional and set the tone for how this whole series of events panned out. Promptness and attention to detail while carrying a smile seems to be the normal mode of operation for this company and its’ associates. I would highly recommend them to anyone who wants excellent work, and the kind of customer service that used to be a daily occurrence from ALL reputable companies. Poole’s has set the standard pretty high.

Marion Peele

1738621785

I have used Poole's for all my plumbing needs since 2000. Never had anything but fantastic service and caring employees. Would highly recommend 100% .

James Glisson

1734615042

I have been a Poole's Plumbing customer for about 10 years. Their service has always been excellent from the scheduling of your appointment with their pleasant customer service reps to the quality of the plumber who arrives at your door to take care of all of your repairs or replacements.They are quick to return to handle any adjustments that may be necessary after the repair has been completed(which is very rare) and honor all of their warranties- no hassles . They want you to be completely satisfied with the work completed. Give them a try!

Frank Brooks

1731596986

Perfect experience in all ways... responsive, competent, complete, and reasonably priced.

Aaron Vodicka

1731438520

I've used Poole's Plumbing twice recently, once to fix our water heater that had stopped working and another time to install trim in our shower. Each time they have been responsive, professional, courteous, and timely. I will use them again for any other plumbing needs we have and will recommend them to others.

Amy Walsh

1731341890

Highly recd. They showed up on time, were polite , clean and fixed the problem ASAP for a fair quoted price. Toilet was fixed in a jiffy.
Tried other plumbers in past and we never had a good experience. Pooles was great. Will be repeat customer.

Arelys Delgado

1728576686

Outstanding work and customer service!! From the moment I called to schedule the young lady that answered was so sweet and helpful. I was put on the schedule for next day and before the service guys came out they called to let me know they were on their way.
Kai and Andrew arrived at our home and were very professional, respectful and kind. They treated our home with respect and made sure they cleaned up after themselves. As they came into the bathroom looked at the issue with the drip and quickly explained and reassured me how it would get fixed. They did the work really well and quickly. Here is a picture of the tubbing they had to replace.
I recommend this company to anyone in need of outstanding service and work done well.

Rob Bennett

1727117188

Dylan came out to replace a disposal. Rather than just completing the job, he improved the catch in the piping and made all more efficient...no extra charge. I own a small business and that type of care (about your craft) is becoming harder to find. Well done, Poole's....we will go to you first for plumbing needs

Arpitha Kakularapu

1726153697

I had an excellent experience with Mr. Dylan Quick from Poole’s plumbing. He was sent through Toll brothers as part of a warranty request to fix the hose bib outside our home. His warm, friendly attitude made the whole process smooth and stress-free. He fixed the hose bib quickly and efficiently, showing great expertise. What impressed me the most was his professionalism combined with a personal touch. I highly recommend him for anyone in need of fast, reliable plumbing services!

Amanda Fritts

1725371093

We had an "emergency" where our new fridge was delivered and delivery team said our water line was bad and they couldn't hook it up. We were without water and needed a plumber ASAP to fix the line - and Poole's was at our house within the hour! They were professional, super kind, and did great work. We will now be using Poole's for all of our plumbing needs and are so impressed with their team!

John Zacharias

1723679916

Excellent work. Professional and courteous.

Sue Reid

1722353984

Prompt and efficient work done, plus personable. Reasonable prices too! I will continue to use them for my plumbing issues.

Kenny's Tree Removal

1722287979

As the owner of Kenny's Tree Removal, I am pleased to share our positive experience with Poole's Plumbing. Following an unexpected incident involving a customer's water meter, we reached out to Poole's Plumbing for assistance. They responded promptly and provided same-day service. We were very satisfied with their efficient work and found their pricing to be fair, especially considering the last-minute nature of the request. We highly recommend Poole's Plumbing for their professionalism and reliable service

Rylee Cross

1722034882

Dylan and his counterpart (wish I caught his name!) were awesome. We called them due to some toys being stuck in our toilet (toddlers handiwork) which they were able to quickly retrieve. I then mentioned to them a leaky exterior faucet and they were able to fix the issue within the same visit. Reasonable cost and exceptional service.

Ed Beusse

1721657483

Poole’s did a great job for us, from the customer service, new water heater installation to any follow up and annual services. All good.

Janie Sutton

1721134519

We called on Thursday due to a leaky toilet. She told us someone would be there Friday afternoon! Sure enough, they called at 12:30 and said they were on their way. They completed the job quickly, did a great job, were very polite and the price was reasonable. A week later, still no leaks! Great job!

Deepak Nair

1720356540

Just had a great experience with Poole’s Plumbing…our water heater was not heating the water enough and we called them on Saturday, they came on Sunday morning and fixed the issues in minutes at no charge. We appreciate the kindness and expertise!

Jen Mahlum

1720040857

I highly recommend Poole’s Plumbing! They have replaced my water heater, fixed a broken pipe, fixed broken valves under my sink and replaced pipes so my outdoor faucet worked. Each and every time they were outstanding and most importantly very fairly priced! For all of the experiences, it was the first time repairs came in far under what I expected. This last visit, Henry and John were particularly great, Henry inspected all of our toilets to make sure there wasn’t any water leak, because when they looked at the water meter it was moving slightly when the water had been turned off. He went above and beyond. The office staff is great also, very courteous and responsive and make sure to get you what you need.

Maria Eapen

1718842768

Process of installation of a water heater went smoothly from the estimate, to scheduling a date and time to the installation.

Lisa Strong

1718307221

Poole's Plumbing recently replaced our faucet in our bathroom. They navigated receiving the wrong handles and were able to quickly get the correct handles for our faucet. Joey and Dylan and Nick were amazing and did the job perfectly. Jessica and Tim were invaluable in scheduling this service and getting the correct handles. As a long time customer of Poole's Plumbing, I can honestly say I do not want to go anywhere else. Earl has come several times over the years for different needs and always exceeds our expectations. They have always performed amazing work and this was no different. Thank you so much to Poole's Plumbing and all their great employees!

Lynn S

1717853587

Had a problem with our tankless water heater. Poole's was able to get to us the same day. The employees were very professional, and were able to diagnose and correct the problem promptly and at a reasonable cost

Melody Adams

1717535714

Pooles Plumbing I recommend highly. Not only are they fair in their prices they provide on time high quality work. After going through a traumatic time the last 14 months after large tree destroyed my home. I had just moved back home and within a month started with backups from sewer line into home. After 2 very large quotes one over $10,000, 2nd over 6000.00, they did for almost half the $6,000. Excellent customer service, they were so honest, gave me different choices. On a woman who is on a very fixed income, they were a lifesaver for me.

Cecelia Mitchell

1717161657

Dennis Wallace

1717076601

Had a shower issue on the Sunday before Memorial Day. Called Poole's on Tuesday, got an appointment for the next day. Ethan and Chris arrived early, got the work done quickly and exactly on the quoted price. New faucet looks and works great. Quick service, excellent work, reasonable price. We highly recommend Poole's and won't hesitate to call them again.

Gregg McPherson

1716383387

Excellent service. Timely and fair value.

Amy White

1715947916

I can’t say enough good things about Poole’s plumbing!! I have needed them twice now and their service techs and customer service team are top notch!! Service tech Joey and his helper came out the first time to fix a leak in my bathroom and they were extremely thorough and had it fixed in no time. The most recent tech, Ethan, was just as thorough! I had 2 leaking hosebibs and even without a helper, he had them both replaced fast and was extremely professional. He even crawled back under the house to turn the water back on to my refrigerator after I told him I wasn’t sure where it was. Both techs went above and beyond to make sure I was satisfied with the work before they left! And neither of them tried to sell me a bunch of junk I didn’t need like some other companies do. I HIGHLY recommend Poole’s plumbing!!!

Bill Forster

1715729944

New Customer: Excellent experience, needed service on my tankless water heater. Technician was great, had super knowledge, and showed me the issues, and was very helpful. will recommend them, and use them again.

BEEZO

1714595706

First time I personally use this company, and I will say they are very professional. The technicians are respectful and attentive. They were very clear with what needed to be done and what it would cost. Poole's should be very proud with their level of service.

Judy Young

1713361108

Very good service. Fixed my disposal could have charged for a replacement. Very honest and dependable

Mark Frye

1713287460

Had Pooles Plumbing come out to diagnose and fix an intermittent issue with my tankless hot water heater. Everything worked like clockwork! The crew who came out was very knowledgable, professional, quickly diagnosing the likely problem and suggesting a good cleaning first before any more costly repairs. It has been working perfectly so far since their visit. I would definitely use them again!

Margaret Barham

1713022647

I had a wonderful experience with Poole's Plumbing. Found a water leak in the line between the meter and my house. They came out promptly and told me everything that needed to happen (cable, gas, sewer lines marked, inspections, etc.). They took care of everything! Everyone with whom I dealt was friendly, professional, knowledgeable, and efficient. And so very neat! I had to have a long trench to lay new pipe, and just a few days later, neighbors are commenting on how you can barely tell I had the work done! They left my yard looking as good or better than when they left! And they alerted me to a potential electrical grounding issue with my home. No one wants the expense of a water main leak, but I feel very good that I had the best people on the job!!

Jeff Daughenbaugh

1712177123

We have been dealing with the headaches of Polybutylene pipes for years, (leaks, burst pipes and lost sleep) but finally bit the bullet on getting the house re-plumbed. We had several quotes and chose Poole's, and we are very happy we did. We were on their schedule within 10 days of selecting them to do the job. Earl and John showed up on time (called before arrival) and explained how they would do the work. Going in we knew they would have to cut away some dry wall in the walls and ceiling to get to the upstairs bathroom plumbing, but I was surprised how small the holes were, they were like surgeons. They used the existing runs, removing the old pipes and putting the new in the same holes where possible.

No one wants to spend that much money to fix something that isn't broke at the moment, but I can honestly say this was one of the best decisions we made at our home. We will sleep better knowing the poly is gone, and we made the right decision having Poole's do the work.

Matthew Norloff

1711460610

From the first call placed to Wendy at Pooles Plumbing to the actual service performed, the entire team delivered 100%. Cory arrived with all parts needed and did a fantastic job repairing the leak on our well water system and installing an isolation valve as asked. I'd definitely recommend Poole's Plumbing based on my experience with them and will be contacting them again when I have more work in the future. Thank you!

Kimberly Newberry

1710859092

Above and beyond service! If you’re not using Poole’s Plumbing you’ve made a huge mistake!

Ed Laggenbauer

1710444736

Cory did a great job replacing our direct vent tank water heater. There were some space challenges they worked through and couldn't thank them enough for the work they did with minimal disruption to my day. From my initial contact with Wendy, working with Makayla on the quote through completion of the project with Cory, everyone was kind, answered all my questions and provided a great experience overall. I'd definitely recommend Poole's based on my experience with them and will be contacting them again when I have more work in the future. Thank you!

Lynne Deese

1710004509

These guys did an excellent job and provided me with the most economical solution! Thanks.

Vasudevan Sankaran

1708705198

Install sump pump.
I also had Poole's replace my water heater yesterday (Feb 2023) and am very happy with their service. Their price was very competitive, and they accommodated my request for prompt service as I had been without hot water for a few days. The installation seems to have been completed in a professional manner.

Chris Pelland

1708352291

We used Poole’s Plumbing to have a toilet replaced. Everyone at Poole’s is friendly, efficient and it was a quick turnaround. Our toilet is of high quality too. Will definitely be using Poole’s in the future!

Beth Wilson

1707920477

Wonderful experience! Poole's Plumbing is the best and I won't be going anywhere else. Great communication, fair prices, reliable, honest and they know what they're doing!

A big shout out to COREY at Poole's! He arrived on time, explained things to me, took care of the issue, and was such a nice guy! Thank you so much.

Beth Wilson
Raleigh, NC

Mark Molinoff

1706887396

Henry did a fantastic job installing our tankless hot water heater. He was professional, friendly and did excellent work. Jessica managed the process in the office with great customer service. I highly recommend Poole's Plumbing and will use them again for other plumbing projects.

William Roach

1705940792

Exceptional service all around, from my inital conversations for a quote to the eventual replacement of my water heater! They did everything they promised and more! I would definitely recommend Poole's Plumbing to anyone!

brandon king

1705701727

David Ball

1705420236

Good work, fair price, friendly people respectful of the home.

Robin Green

1705418729

Bob Poole and this team we great to work with, on time professional, and did a great job. Highly recommend Poole's Plumbing

Another great response and took care of the problem we were having with out tankless water heater

sreeja alineedi

1704805529

I had a water flooding due to a water filtering system that a outside plumber installed.I called Pooles to fix it ,they where promote and they helped me with removing the filter system and restore line to how it was when the new house was built.I now feel at ease.Knowing these guys handled it.

John Jasperse

1703976699

Excellent service at a reasonable price. We will always call on Poole’s Plumbing for any type of plumbing issue.

Tiffany Quinnette

1703611368

They were so kind, efficient, and knowledgeable. They did great.

Jerome Wolff

1702567578

First time use of Poole's Plumbing. I live in the Atlanta, GA area. My rental property in Raleigh is occupied with family members. Poole's technician, Kai, was thorough, knowledgeable, and professional. Repairs were within the scope of the work and done well. No surprises. I highly recommend this company.

Karen Meyers

1701096980

Great communications with everyone at Poole’s; on time; personable & knowledgeable plumbers; work performed effectively. Great experience.

Consumer Survey Infographics – B

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