- Poole's Plumbing, Inc.

November 20, 2023/by raleigh plumbers

Google Rating

4.8

Based on 237 reviews

Poole's Plumbing, Inc.

4.8

review us on See all reviews

Maria Eapen

1718842768

Process of installation of a water heater went smoothly from the estimate, to scheduling a date and time to the installation.

Lisa Strong

1718307221

Poole's Plumbing recently replaced our faucet in our bathroom. They navigated receiving the wrong handles and were able to quickly get the correct handles for our faucet. Joey and Dylan and Nick were amazing and did the job perfectly. Jessica and Tim were invaluable in scheduling this service and getting the correct handles. As a long time customer of Poole's Plumbing, I can honestly say I do not want to go anywhere else. Earl has come several times over the years for different needs and always exceeds our expectations. They have always performed amazing work and this was no different. Thank you so much to Poole's Plumbing and all their great employees!

Lynn S

1717853587

Had a problem with our tankless water heater. Poole's was able to get to us the same day. The employees were very professional, and were able to diagnose and correct the problem promptly and at a reasonable cost

Melody Adams

1717535714

Pooles Plumbing I recommend highly. Not only are they fair in their prices they provide on time high quality work. After going through a traumatic time the last 14 months after large tree destroyed my home. I had just moved back home and within a month started with backups from sewer line into home. After 2 very large quotes one over $10,000, 2nd over 6000.00, they did for almost half the $6,000. Excellent customer service, they were so honest, gave me different choices. On a woman who is on a very fixed income, they were a lifesaver for me.

Cecelia Mitchell

1717161657

Dennis Wallace

1717076601

Had a shower issue on the Sunday before Memorial Day. Called Poole's on Tuesday, got an appointment for the next day. Ethan and Chris arrived early, got the work done quickly and exactly on the quoted price. New faucet looks and works great. Quick service, excellent work, reasonable price. We highly recommend Poole's and won't hesitate to call them again.

Gregg McPherson

1716383387

Excellent service. Timely and fair value.

Amy White

1715947916

I can’t say enough good things about Poole’s plumbing!! I have needed them twice now and their service techs and customer service team are top notch!! Service tech Joey and his helper came out the first time to fix a leak in my bathroom and they were extremely thorough and had it fixed in no time. The most recent tech, Ethan, was just as thorough! I had 2 leaking hosebibs and even without a helper, he had them both replaced fast and was extremely professional. He even crawled back under the house to turn the water back on to my refrigerator after I told him I wasn’t sure where it was. Both techs went above and beyond to make sure I was satisfied with the work before they left! And neither of them tried to sell me a bunch of junk I didn’t need like some other companies do. I HIGHLY recommend Poole’s plumbing!!!

Bill Forster

1715729944

New Customer: Excellent experience, needed service on my tankless water heater. Technician was great, had super knowledge, and showed me the issues, and was very helpful. will recommend them, and use them again.

BEEZO

1714595706

First time I personally use this company, and I will say they are very professional. The technicians are respectful and attentive. They were very clear with what needed to be done and what it would cost. Poole's should be very proud with their level of service.

Judy Young

1713361108

Very good service. Fixed my disposal could have charged for a replacement. Very honest and dependable

Mark Frye

1713287460

Had Pooles Plumbing come out to diagnose and fix an intermittent issue with my tankless hot water heater. Everything worked like clockwork! The crew who came out was very knowledgable, professional, quickly diagnosing the likely problem and suggesting a good cleaning first before any more costly repairs. It has been working perfectly so far since their visit. I would definitely use them again!

Margaret Barham

1713022647

I had a wonderful experience with Poole's Plumbing. Found a water leak in the line between the meter and my house. They came out promptly and told me everything that needed to happen (cable, gas, sewer lines marked, inspections, etc.). They took care of everything! Everyone with whom I dealt was friendly, professional, knowledgeable, and efficient. And so very neat! I had to have a long trench to lay new pipe, and just a few days later, neighbors are commenting on how you can barely tell I had the work done! They left my yard looking as good or better than when they left! And they alerted me to a potential electrical grounding issue with my home. No one wants the expense of a water main leak, but I feel very good that I had the best people on the job!!

Jeff Daughenbaugh

1712177123

We have been dealing with the headaches of Polybutylene pipes for years, (leaks, burst pipes and lost sleep) but finally bit the bullet on getting the house re-plumbed. We had several quotes and chose Poole's, and we are very happy we did. We were on their schedule within 10 days of selecting them to do the job. Earl and John showed up on time (called before arrival) and explained how they would do the work. Going in we knew they would have to cut away some dry wall in the walls and ceiling to get to the upstairs bathroom plumbing, but I was surprised how small the holes were, they were like surgeons. They used the existing runs, removing the old pipes and putting the new in the same holes where possible.No one wants to spend that much money to fix something that isn't broke at the moment, but I can honestly say this was one of the best decisions we made at our home. We will sleep better knowing the poly is gone, and we made the right decision having Poole's do the work.

Anthony D'Ambra

1711460610

From the first call placed to Wendy at Pooles Plumbing to the actual service performed, the entire team delivered 100%. Cory arrived with all parts needed and did a fantastic job repairing the leak on our well water system and installing an isolation valve as asked. I'd definitely recommend Poole's Plumbing based on my experience with them and will be contacting them again when I have more work in the future. Thank you!

Kimberly Newberry

1710859092

Above and beyond service! If you’re not using Poole’s Plumbing you’ve made a huge mistake!

Ed Laggenbauer

1710444736

Cory did a great job replacing our direct vent tank water heater. There were some space challenges they worked through and couldn't thank them enough for the work they did with minimal disruption to my day. From my initial contact with Wendy, working with Makayla on the quote through completion of the project with Cory, everyone was kind, answered all my questions and provided a great experience overall. I'd definitely recommend Poole's based on my experience with them and will be contacting them again when I have more work in the future. Thank you!

Lynne Deese

1710004509

These guys did an excellent job and provided me with the most economical solution! Thanks.

Vasudevan Sankaran

1708705198

Install sump pump.I also had Poole's replace my water heater yesterday (Feb 2023) and am very happy with their service. Their price was very competitive, and they accommodated my request for prompt service as I had been without hot water for a few days. The installation seems to have been completed in a professional manner.

Chris Pelland

1708352291

We used Poole’s Plumbing to have a toilet replaced. Everyone at Poole’s is friendly, efficient and it was a quick turnaround. Our toilet is of high quality too. Will definitely be using Poole’s in the future!

Beth Wilson

1707920477

Wonderful experience! Poole's Plumbing is the best and I won't be going anywhere else. Great communication, fair prices, reliable, honest and they know what they're doing!A big shout out to COREY at Poole's! He arrived on time, explained things to me, took care of the issue, and was such a nice guy! Thank you so much.Beth WilsonRaleigh, NC

Mark Molinoff

1706887396

Henry did a fantastic job installing our tankless hot water heater. He was professional, friendly and did excellent work. Jessica managed the process in the office with great customer service. I highly recommend Poole's Plumbing and will use them again for other plumbing projects.

William Roach

1705940792

Exceptional service all around, from my inital conversations for a quote to the eventual replacement of my water heater! They did everything they promised and more! I would definitely recommend Poole's Plumbing to anyone!

brandon king

1705701727

David Ball

1705420236

Good work, fair price, friendly people respectful of the home.

Robin Green

1705418729

Bob Poole and this team we great to work with, on time professional, and did a great job. Highly recommend Poole's PlumbingAnother great response and took care of the problem we were having with out tankless water heater

sreeja alineedi

1704805529

I had a water flooding due to a water filtering system that a outside plumber installed.I called Pooles to fix it ,they where promote and they helped me with removing the filter system and restore line to how it was when the new house was built.I now feel at ease.Knowing these guys handled it.

John Jasperse

1703976699

Excellent service at a reasonable price. We will always call on Poole’s Plumbing for any type of plumbing issue.

Tiffany Quinnette

1703611368

They were so kind, efficient, and knowledgeable. They did great.

Jerome Wolff

1702567578

First time use of Poole's Plumbing. I live in the Atlanta, GA area. My rental property in Raleigh is occupied with family members. Poole's technician, Kai, was thorough, knowledgeable, and professional. Repairs were within the scope of the work and done well. No surprises. I highly recommend this company.

Karen Meyers

1701096980

Great communications with everyone at Poole’s; on time; personable & knowledgeable plumbers; work performed effectively. Great experience.

Roland Falana

1700672185

I have used Poole's plumbing for installation of our tankless water heater, and later for its maintenance and repair. The water heater later failed on a Saturday morning over a holiday weekend. The on-call technician quickly responded and had the system up and running by the afternoon.Most recently, Poole Plumbing installed a toilet and replaced a broken faucet in my laundry room. Again, they did a great job.I find them to be very responsive and professional with reasonable pricing for the services. They are my plumber of choice!

Gary Spodnick

1697806235

Corey and Chris were awesome! They were on time, answered my questions clearly, and were very thorough in their work. Thanks for doing a great job.

Edward Stevens

1697641165

Prompt, pleasant and competent. I recommend Poole Plumbing and will use them exclusively in the future.

Kaitlyn M

1697567382

I had a great experience with Poole's plumbing when they came to replace the gas pipe connecting my house to the meter. They were on time, had fair pricing, and were extremely professional. Bill, Henry, Cody, and Dylan worked together from giving me a free estimate, installing the pipe, and then meeting the city inspector all in a timely fashion. Makayla and Jessica were extremely helpful on the phone with scheduling and questions about billing and my quote. I cannot recommend this company enough!!

Not Available

1697054395

Keith removed my old toilet and put in the new one in less than an hour. Looks great! I recommend Poole's plumbing to all my friends! They use them now too! I can't say enough about how professional and responsive the whole team is, from my call to the service! Great job guys!

William M Lewis

1696166887

There staff are very professional and not trying to sell you things you do not need. They diagnose the problem and give you various options to take care of it.

Alex Spencer

1695320279

mich R

1694037071

Had a new sink and faucet to be installed in a new kitchen cabinet. The Marketing and Sales Coordinator provided a quote in a timely manner. The Service Coordinator worked with my schedule to provide a service time.The Plumbers did a great job in replacing the water pipe connections to the faucet and sink along with the pipe connection to the dishwasher. The replaced PVC drain line and vent under kitchen cabinet

Mike Mazanek

1693502104

Excellent service again - Cory and Chris were very informative and professional. A second time my trust in Poole's was rewarded.

944 Dude

1692639009

We had an intermittent water leak that we had not been able to isolate. Unfortunately, it got much worse on a Friday night and we needed help. Henry with Poole's was very professional and polite. We got the job done quickly and with minimal mess. Will use again.

Maryann Johnson

1692033640

We had a break in our water line that was on our side of the meter so it was our responsibility. Pooles Plumbing was so helpful, Jessica is so knowledgeable, professional, and very kind as well. It was fixed in good time and Keith and his partner were just wonderful. Thank you for quick and thorough action.

Harriet Chen

1690318742

We ordered the Tank-less water heater maintenance service -Descaling & Flushing. Mr. Earl performed the excellent service and ran extra miles to check my bathroom's water flow. He detected the possible problems and fixed it. Now, I can enjoy my hot water shower without any interruptions. Thanks! Earl! for your services!

Carolyn Fanjoy

1689283052

I had a problem with a toilet line stopped up. Carrie was so helpful in getting help to me quickly. She also scheduled several more follow-up that needed to be done. She could see how anxious I was about this. and went out f her way to reassure me that they would take care of this problem. Coery came and did a great job. I appreciate all they did for me.

Srinivas Mandala

1689098381

Quick, reliable and affordable service.

Christina Dendulk

1687295452

We have used Poole's Plumbing for several of our managed properties as well as our residence. Poole's Plumbing staff and technicians are professional and friendly. Highly recommended!

Chris Georgoulias

1687090146

We had two aging original water heaters, one electric and one direct vent gas that needed replacing. Pooles was one of three places that I got quotes from and their quoting rep, Bill, immediately impressed me with his attention to detail and knowledge of what my options were. Bill took measurements inside and out and talked about the exact process for similar replacements or a switch to tankless. In our case, I decided that it made the most sense to convert to tankless and it was clear that they were pros at doing that conversion. The quote also came in the lowest which was a great bonus, but since this is critical house infrastructure I was weighing the decision more on the expertise exhibited at the quoting stage.When it came time for the install, the techs Henry and Dylan did a fantastic and expert job. They mounted the new unit to the wall, plumbed in a dedicated gas line from the outside meter and very cleanly and neatly plumbed the unit in with our existing water lines and recirculation system. All of the visible hot lines were insulated for efficiency and you can almost not tell we used to have tanks. The before and after photos speak for themselves. They were done in a day and the inspector had no concerns whatsoever. VERY satisfied customer here! Thanks Poole's!

Amy Bonilla

1686576135

I was very impressed with their quote process, price, timeliness of scheduling, arrival time, professionalism, and work. I would recommend them and will use them again.

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