Plumbing News and Tips for Homeowners in the Raleigh NC Area, New Product Reviews, Water Heaters and Tankless water heater advice from local certified plumbers.

American-Standard-Toilets-Poole's Plumbing

Superior Flushing Innovations Set American Standard Toilets Apart from the Pack

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American Standard Toilets always seem to stay a step ahead of the competition. Using the latest innovations and technology, the brand has become synonymous with high-quality plumbing products. Poole's Plumbing is a licensed, professional that installs all American Standard products. This includes the incredible new "Champion" line from American Standard. Likewise, the "VorMax" line of American Standard Toilets uses the latest technology for a cleaner flush as well.

The American Standard Toilets "Champion" is Virtually Clog-Free! Seriously!!!

American-Standard-Toilets-Champion Line

The sleek design of the new American Standard Champion line is as alluring as its efficiency.

According to their official website at americanstandard-us.com, "Innovation" is what sets the Champion line of American Standard Toilets apart from all other brands and models. The site reads, "With superior flushing performance, the Champion is virtually clog-free."

Though there are the obvious advantages of a "clog-free" toilet, the Champion line actually saves you in more ways than one. Again referring to their own description, these toilets bring efficiency too. "Water-saving, high-efficiency toilets are available to help save water and money."

The "Champion": Not Only Efficient But Stylish Too!

The Champion toilet collection from American Standard offers a variety of models. All of these have utilized the most recent, innovations in plumbing to result in a cleaner and more effective flush. The page dedicated to these toilets notes the high-quality standard of the units and more.

"Nothing compares to the Champion line of toilets," The Champion page continues, reading, "This innovative line of toilets meet the industry’s highest standard for flushing performance, virtually eliminating clogs and providing a cleaner, more efficient flush every time. The Champion toilet is available in a variety of beautiful designs that coordinate perfectly with our complete bathroom product collections."

The American Standard Toilets "Vor-Max" Technology,  The Cleanest, Germ-Free Flush!

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Toilets with "VorMax" flushing technology (pictured) give the most germ free flush you can get.

American Standard has also raised the bar in keeping your toilet bowl clean with the introduction of its “VorMax” Flush technology. Basically, the “VorMax” technology is reinventing the way that your toilet cleans. This is done by taking away the rim holes around the inside of the bowl on these American Standard Toilets. These holes are usually where water is produced when flushing.  

One high power jet stream of water that self scrubs your entire bowl from top to bottom replaces the holes. This is done without need for a brush or even touching a thing. The “VorMax” jet stream on these American Standard Toilets even cleans the difficult to reach spots in your bowl.

These technological advances can start working in your favor. Both a cleaner toilet and a more efficient toilet awaits with either line of these toilets. As noted in the intro, the professional Raleigh plumbers at Poole’s Plumbing can install these for you.  To see more on all the newest American Standard products, go to www.americanstandard-us.com.

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Making Sense of WaterSense

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Initially part of an Environmental Protection Agency (EPA) partnership program, the WaterSense name and label has become synonymous with water-efficient products and conservation.

725 billion gallons of water were conserved alone in 2018 by using WaterSense products.

This will be the first in a series of articles on "green plumbing." In our series of posts, we will look at the benefits of green plumbing and answer many questions and 'myths' that most wonder when discussing the topic.

Above all, in this series, we will look at how you can conserve and save: both to help the environment and your wallet. Our first post will focus on "WaterSense."

Looking Beyond the Label: The "Why and What" is WaterSense?

We have all seen the half green and half blue waterdrop carrying the WaterSense name. While most vaguely know the symbol to be associated with conservation and environmental consciousness, few look further than that.

To get the official WaterSense description from epa.gov, the website explains the following.

"The WaterSense label makes it simple to find water-efficient products, new homes, and programs that meet EPA’s criteria for efficiency and performance." The website continues, "The WaterSense label makes it simple to find water-efficient products, new homes, and programs that meet EPA’s criteria for efficiency and performance."

"WaterSense partners with manufacturers, retailers and distributors, homebuilders, irrigation professionals, and utilities to bring WaterSense to your community. Our partnerships encourage innovation in manufacturing and support sustainable jobs for American workers."

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Using the WaterSense labeled products can save you700 gallons of water a year, just on showers.

Partnering Up to Fulfill a Mission and a Vision

The EPA had a vision upon initial discussions of WaterSense. It also came about with a mission to accomplish. Likewise, these are both also discussed in detail at epa.gov.

The WaterSense mission statement is one that has remained true since the initiative first launched in June of 2006. It is as follows. "We are transforming the marketplace for products and services that use water, and promoting a nationwide ethic of water efficiency to conserve water resources for future generations and reduce water and wastewater infrastructure costs."

Consequently, the initial vision of the Summer of 2006 remains the same and plays off of the mission statement. The 'WaterSense' vision is that "all Americans will understand the importance of water efficiency and take positive actions to reduce their water use. In their homes, outdoors, and at work."

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The initiatives and programs laid out by Water Sense can help you save energy, water, and money.

How can WaterSense Equal Water Savings???

Again referring to the official EPA website, the following "Water Stats" explain how much 'sense' that a switch to these products actually makes.

  • WaterSense labels products that are 20 percent more water-efficient and perform as well as or better than standard models.
  • The average family can save 13,000 gallons of water and $130 in water costs per year by replacing all old, inefficient toilets in their home with WaterSense labeled models.
  • Replacing old, inefficient bathroom faucets and aerators with WaterSense labeled models. This can save the average family $250 in water and electricity costs over the faucets' lifetime.
  • Replacing showerheads with WaterSense labeled models can reduce the average family's water and electricity costs by $70. Likewise, this can save the average family more than 2,700 gallons of water per year. This is equal to the amount of water needed to wash 88 loads of laundry.
  • Giving a home's main bathroom a high-efficiency makeover by installing a WaterSense labeled toilet, showerhead, and faucet aerator. These savings can pay for itself in as little as 1 year.
  • Replacing a standard clock timer with a WaterSense labeled irrigation controller. This can reduce an average home's irrigation water use by 15 percent. It also can save an average home nearly 7,600 gallons of water annually.

As mentioned above, this is the first post in a three part series to familiarize you with green plumbing. For more information on WaterSense, and products bearing its name on their labels, visit their website at epa.gov/watersense.

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Winter Energy Conservation Can Keep You Warm While You Save

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With the first day of winter upon us this weekend, (December 21) this is our final installment of our four-part "winter plumbing tips series." In this post, we will discuss ways that everyone can save a few bucks, even as the temperatures drop. By following these easy-to-do Winter Energy Conservation reminders from your friends at Poole's Plumbing, you can still stay warm, but not feel "left in the cold" when your bills arrive.

Winter Energy Conservation Tactics Will Help You Save

In this article, we will focus on four major items to "keep an eye" on around the house this winter. Each area will be give details, showing you a few simple reminders that if kept on top of will lead to Winter Energy Conservation. Those three areas in your very own home to monitor are as follows.

  • Thermostat
  • Windows
  • Fire Place
  • Water Heater

The Thermostat: The Key to Winter Energy Conservation

Winter-Energy-Conservation-Thermostat

Keeping the thermostat turned down just 10 degrees while at work 8 hours each day can save you big.

The thermostat is a key area in which can make or break your attempt at Winter Energy Conservation and savings. You should attend to the thermostat regularly for a few reasons. First, and most obvious, keep the temperature on a setting that you can be comfortable with but with in reason also.

Remembering to turn the thermostat down when leaving home for an extended period of time is another way to conserve. Consequently, statistics from energy.gov show that turning the thermostat down at least ten degrees for eight hours daily would save the average person ten percent on heating bills annually. Both of these Winter Conservation Tips are as easy as remembering and taking a look at the thermostat, yet can certainly prove to save you in the long run.

The "Window" to Savings is an "Open and Shut" Case

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Keep curtains that face south in your home wide open during the winter months during hours of sunlight.

The windows in your home are another area that you can save through Winter Energy Conservation. To adjust your windows for optimal conservation, there are several easy actions you can take. To start, keep curtains that face south in your home wide open during the winter months during hours of sunlight. This can help to naturally heat your home, and once the sun goes down, you can easily close the curtains.

When speaking of conserving, with your windows an easy slogan to remember is "insulation equals Winter Energy Conservation." Application of a clear plastic film to the inside of your windows can prevent drafts and keep the heat in. Likewise, you may use insulated drapes to help in this process as well.

Many Ways to Save Around the Fireplace

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Keeping the damper closed can help trap the warmth in a room longer.

The prevention of heat loss when using a fire place and maximizing the warmth coming from the fire are other easy methods of Winter Energy Conservation. To begin, always be 100 percent certain that the fireplace damper is closed unless you are actively using it. The reasoning on this is by closing the damper, warm air stays trapped in your home. On the contrary, leaving the damper open in the winter months is the equivalent violent of leaving a window open. Obviously, keeping the damper shut and the warm air makes for less of a need to turn up the temperature on the  thermostat.

It is also advised to keep the window nearest to the fireplace cracked open about one inch or less. Consequently, doing this when the fireplace is in use combined with closing doors leading to the room in which the fireplace sets will help conserve. Clearly, lower your thermostat anytime the fireplace is  in used is also advised. Two final tips "around the fireplace" are to caulk around the fireplace hearth and if not planning on usage, keep the flue sealed.

Adjusting and Servicing a Water Heater Can Help to Save

Winter-Energy-Conservation-Water-Heater

Having your water heater serviced regularly will ensure it is running at its most efficient.

Water heating costs on average accounts for about 25 percent of all energy used in the home. Thus, managing and monitoring your water heater is an essential part of Winter Energy Conservation. To start, adjust your water heater to its warm setting (120 degrees F). Also, having your water heater serviced regularly will ensure it is running at its most efficient. This can also prove to be a big savings, especially in these upcoming colder months. Likewise, regular drainage of your water heater’s tank every few months will aid in keeping costs down, too.

In the past four blog posts, we have covered many areas in which you can save this winter. Avoiding unnecessary plumbing issues and conserving energy can keep costs at a minimum and still keep you warm this winter. Poole's Plumbing's tips provided in the past six weeks should have you on your way to doing both. To see more on the most trusted name in Raleigh plumbing or to contact Poole's Plumbing, visit poolesplumbing.com.

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The Raleigh Emergency Plumbers Have the Answers for Your Frozen Pipe Questions

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While there are many ways that you can try and prevent plumbing emergencies that come about in the winter months due to the the colder temperatures, sometimes you find yourself in a situation that you need a professional. Poole’s Plumbing, the Raleigh Emergency Plumbers has several tips and steps to follow in the case of frozen, cracked, or burst pipes from the freezing conditions.

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The Raleigh Emergency Plumbers at Poole's Plumbing are just a call away from heading your way.

Despite all of the measures discussed in the first of these two posts by the Raleigh Emergency Plumbers at Poole’s Plumbing detailing several ways that you can try to prepare and avoid a winter plumbing situation, sometimes these issues do occur. In the case of a faucet freezing up or a similar type issue, there may be some steps you an take to rectify the issue yourself, but in more complicated cases, it is always best to call the pros at Poole’s and leave the work to our staff of Raleigh Emergency Plumbers.

Indoor Faucets

Raleigh-Emergency-Plumbers- Frozen Faucet

Leave the cabinet doors open under the sink to try and keep pipes more heated.

In the case of an indoor faucet at your home or place of business freezing up, the following tips if followed may help you to nip the problem in the bud before any larger problems arise.

  1. Open and then leave the doors to any cabinets below your faucets opened so that more heat can get to them
  2. When you notice that it has gotten extremely cold, run a small bit of water from every valve in your home daily and let the water drip or trickle slowly into your sink.
  3. Be sure to keep all rooms in the house heated and let the warm air circulate freely throughout your entire home.

Already Frozen Pipes

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In the case of an already burst or cracked pipe, contact the experts at Poole's Plumbing.

If you do wind up with a burst or cracked pipe, you will likely need the Raleigh Emergency Plumbers for a service call. However, the following four steps can help if the pipes have frozen up on you and possibly avoid a more serious problem.

  1. Be sure you have no problems when the ice does melt inside the frozen pipe. Turn off your main shut off valve before you check.
  2. To relieve the pressure in the faucets, leave them turned on as the ice melts.
  3. Use either a heat gun or a hair dryer to help thaw the pipes.
  4. Remember that under NO circumstances should you use any type open flame or torch to attempt to thaw the pipes.

By utilizing the tips from the Raleigh Emergency Plumbers at Poole’s Plumbing you can avoid a plumbing disaster. To see the previous blog post for these other tips, visit the Poole’s Plumbing blog at www.poolesplumbing.com.

Thawing-and-Avoiding-Frozen-Pipes-Poole's Plumbing

Keep the Water Flowing All Winter by Thawing and Avoiding Frozen Pipes

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The second installment of our "winter plumbing tips," will focus on your role in dealing with or avoiding all together the issue of frozen pipes. We all know that as the fall months of October and November turn over into the frosty winter months of December and January here in North Carolina, there is still a chance of winter plumbing hazards. However, thanks to the most trusted name in Raleigh professional plumbers, Poole's Plumbing, you can follow the easy steps below, to try and steer clear of a costly catastrophe by Thawing and Avoiding Frozen Pipes.

When Temperatures Reach Freezing, Know How to Treat Pipes in All Locations

Thawing-and-Avoiding-Frozen-Pipes-Freezing

Temperatures may drop below freezing, but there are ways to thaw and avoid frozen pipes altogether.

When it comes to needing to know the proper steps in Thawing and Avoiding Frozen Pipes is the recent colder weather we have seen in the past two weeks that has dipped at night below 40 degrees and even into the lower 30’s. Your pipes can freeze once the temperature does drop to 32 degrees Fahrenheit and those most vulnerable to the possibility of freezing would be any located in a basement area, a crawl space, an unconditioned or unfinished attic, those located on an exterior wall, and even pipes located underground.

When looking at it in those terms, pretty much any homeowner would have some type of piping in one of those location, thus, the Raleigh plumbing experts at Poole’s Plumbing can assist you with a few key pointers for Thawing and Avoiding Frozen Pipes at each location you may have them. If you happen to turn on a faucet and no water pours out, it could be due to a blockage caused by ice and in each given location, these following “do-it-yourself” tips could prove priceless in avoiding disaster.

Exposed Pipes

  • Remember to open up the faucet to relieve pressure
  • When suspecting a possible frozen pipe, always shut off the main water supply in case it has burst
  • Usage of a hair dryer, electric heating pad, or space heater can help in thawing. However, never use an open flame to try and thaw an exposed pipe.

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Use of a hair dryer is one possible way of thawing frozen pipes.

Pipes Behind a Wall

  • The easiest and safest method with these pipes is to turn your thermostat up and wait for them to thaw.
  • If immediately attention required carefully cut a whole in the wall near the pipe. Then utilize any of the above methods listed for thawing an exposed pipe

Avoiding Frozen Pipes in the Future

  • Before the winter months arrive, be sure that all garden hoses are disconnected from any spigots
  • Keep a faucet that may be connected to a line that would be in danger of freezing open. This will allow just a small trickle of cold water to run over night
  • Keep cabinets that it below your sinks open to allow the warm air from your home to circulate around them
  • Insulate any exposed, external wall pipes
  • Never leave your thermostat below 55 degrees in any situation. Even if going out of town or on vacation for an extended period of time.

By following these tips from the pros at Poole’s Plumbing, you can Thaw and Avoid Frozen Pipes. In doing so, you also can avoid serious water and financial damage with very little preparation or effort. In the case that a pipe has broken or cracked, you can contact the experts at Poole's Plumbing here.

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Avoid Water Back-Up and Frozen Pipes with Winter Plumbing Tips

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Our next series featuring pointers to help you save will be getting you ready for the upcoming cold weather months. To begin, in this article, we will look at three major areas that could prove costly if not addressed or monitored in the winter months. Likewise, we will provide you simple Winter Plumbing Tips that will allow you to keep an eye on these areas and avoid unneeded spending and major damage.

Winter Plumbing Tips to Keep Water Warm and Wallets Closed!

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Keeping an eye out to be sure your pilot light stays lit is always a smart move.

A common area causing issues as the temperatures dip below freezing is with your hot water system. Whether your hot water heater is tankless or the more conventional model, our Winter Plumbing Tips can help you to keep water temperatures up even when outdoor temperature plummet.

The first of our Winter Plumbing Tips regarding your water heater may seem obvious to read but could be easily overlooked. This is simply to monitor and be sure that the temperature is set and stays at a high enough setting. Continuing with the "obvious but important," in our Winter Plumbing Tips, we move along to the pilot light.

This comes into play for those who have a gas water heater and simply stated, give a random check every so often, to be sure that it remains lit. The third of our Winter Plumbing Tips "around" the water heater is again a reminder. That reminder is to have your water heater serviced regularly, and having it serviced before the temperature drop in winter is recommended.

If you have kept up with these three simple Winter Plumbing Tips, and still are not getting adequate temperature or volume of water, it's best to call the professionals. At this point, the Raleigh water heater experts at Poole's Plumbing can advise or if needed rectify the issue.

Thawed and Flowing Pipes Equal Dry and Happy Homeowners

Winter-Plumbing-Tips-Pipes-Freezing

If you notice a restricted water flow, frozen pipes could be your issue.

The next of our Winter Plumbing Tips addresses the freezing of pipes in your house. This is a common issue that can prove messy and costly if not kept on top of. A combination of high water pressure from your main and the freezing winter temperatures are the cause of frozen pipes. As stated with the water heaters above, the key to avoiding an issue is all in awareness.

To be aware or monitor your pipes can be done by following the subsequent Winter Plumbing Tips. First, the most obvious way you may detect a frozen pipe is if you notice restricted water flow. Thus, once the temperature starts dropping in the upcoming weeks, keep an eye on this. In th case that you do feel a pipe may be frozen, the next of our Winter Plumbing Tips is another easy way to check.

If you do have reason to believe a pipe has become frozen, you may leave your tap open slightly. This will allow water flow and the movement helps to prevent freezing. If leaving the tap open is not an option, or if you try these Winter Plumbing Tips and freezing persists, you should first turn off the main water switch. Once the main is cut off, it then is time to call and let the Raleigh professional plumbers, Poole's Plumbing step in and assist.

Checking the Hose Can Avoid Flooding and Woes

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A frozen garden hose can lead to much bigger problems, including a pipe leaking or breaking.

One of the most catastrophic plumbing issues in the cold, or anytime, can be a water line leak or break. In the instance of either of these water line issues, severe damage and expense are sure to accompany. In a recurring theme, our Winter Plumbing Tips to avoid water line problems centers around awareness and monitoring the issue.

Perhaps surprisingly, a water line leak or break could stem from a frozen garden hose. How this can occur is when your hose connects to a spout when the temperatures reach freezing. If the hose still connects following the "freeze," the ice inside the hose will gradually cause pressure to build up in your water lines. If this is not noticed and attended to, it will lead to a leak or break in your lines. Thus, when the severe cold is predicted, or even before, make sure all hoses and outdoor pipes are drained and the hoses are disconnected.

Winter Plumbing Tips : Insulate, Drain, and Keep Free to Avoid the Freeze

Winter-Plumbing-Tips-Faucet Jacket

Keeping a "faucet jacket" or some type of cover on outdoor faucets can combat the cold.

Staying outdoors with our pointers, installing insulated faucet jackets to all outdoor faucets will help to combat freezing weather. Likewise, locating your shut-off valves and utilizing them to drain water from your pipes can avoid a potential freeze. (These valves are often located underneath sinks and alongside water heaters.)

Last of our Winter Plumbing Tips, is to recognize that water drainage can be restricted by snow on the ground. If snow accumulates in the area surrounding your sump pump discharge line it can lead to back-up or freezing issues. Thus, knowing where this line is located and keeping it free of snow can save from a plumbing disaster.

When is it time to call the pros at Poole's Plumbing?

You may follow these Winter Plumbing Tips and monitor each of these areas, yet still feel there is a problem. If this occurs, its time to call the pros. The most trusted name in Raleigh area plumbing, Poole's Plumbing can both advise and rectify any plumbing issue. This includes during the cold winter months when freezing, cracking, and other disasters occur. To contact the experts at Poole's, visit poolesplumbing.com.

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The Leak Smart System: Getting to the “Heart” of the System

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In this, our second post introducing the Leak Smart System, we begin looking at how the system actually works. While some are intimidated by technology, you can rest assured, this is one system that's as easy as can be with options to find just the right system for you. In addition to explain how the Leak Smart System "detects and protects," we start looking at individual parts of the system. In this article, we discuss the "heart" of the system, the sensors.

Leak-Smart-System-Poole's

The Leak Smart sensors can lead to bog saving and avoid a simple leak becoming a complex disaster.

Detection and Protection

At leaksmart.com, it explains, that "the Leak Smart System features sensors, a smart valve, a central hub, and a mobile app." It continues to say the following. "These components 'talk' to each other to protect your home and keep you in control, wherever you are."

The same section of the official website for the Leak Smart System further explains. "Leak Smart is a smart home solution that detects leaks and shuts off a home’s water main in 5 seconds or less." It concludes, "protecting your home and everything in it from the devastation of water damage."

The "Heart" of the System: The Sensors

We will tackle the different "valves" in our upcoming third post on the Leak Smart System. However, in this post we continue our introduction to the "world's most intelligent leak and flood protection system with the "heart" of the system, the sensors.

Leak-Smart--System-LeakSmart-Sensor-Range-Extender

The Range Extender (pictured) boosts the sensors, allowing them to protect larger homes.

As also described at leaksmart.com, the sensor is a main part of the system. "The compact, waterproof Leak Smart Sensor detects leaks and monitors temperatures at high-risk areas in your home." For those with. larger homes, the Leak Smart System has a "range extender," to boost signals from the sensors and allow protection for a range of up to 6,000 square feet.

The site goes on to detail the following features of the sensors.

Key Features of the Leak Smart System Sensors:

  • Detects leaks and monitors temperature
  • Signals your Leak Smart Cut-in Valve or Snap Valve Controller to automatically shut off water the moment it detects a leak
  • Triggers an audible alarm, flashes blue, and sends instant notifications via email, text, and push notifications
  • Configures detect mode (to notify)
  • Configures protect mode (to notify and shut off valve)
  • Sensors are waterproof and fit into tight spaces without shifting or sliding

The Most Trusted Name in Raleigh Plumber's Poole's Plumbing is Now the Leak Smart "Pro's" in the Triangle Area!

Already the name you know to trust for 24/7 emergency plumbing, water heater maintenance and installation, and more, you can now add another check in the "expert" column. Poole's Plumbing is now offering the Leak Smart System and has all the answers you need. To contact the "Raleigh plumbing professionals," visit poolesplumbing.com.

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Simple. Smart. Secure. Introducing Leak Smart, the World’s Most Intelligent Water Security System

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The Raleigh professional plumbers at Poole's Plumbing are now offering the "World's Most Intelligent Water Security System," Leak Smart.

Leaksmart-Poole's Plumbing

Shown is the LeakSmart "Snap," a shutoff valve controller that is part of the water security system.

In the following series of posts, we will focus on the incredible Leak Smart home water protection systems. The company's official website leaksmart.com describes it's system as follows. "Leak Smart provides a complete system of smart home products to protect your home from potentially catastrophic water damage even when the power and Wi-Fi are down."

Home Protection to the Next Level with a Storied Past

To understand the current and future of home water protection systems, one first must turn to the past. This age-old adage applies to the Leak Smart brand as well, with a legacy of over 85 years of providing bathroom and kitchen hardware.

In explaining the origins, of Leak Smart at their official website the following is explained. "Our story begins with Waxman Industries." The "Our Origins" section at leaksmart.com begins.It goes on to detail the Waxman Industries history leading to the introduction of this product, as well as bathroom and kitchen waxhardware products and accessories for nearly 85 years."

"You may not have heard of Waxman before," the post continues. "but you’ve certainly used one of their products."

The Mission: Protecting Home and Family

Leak-Smart-Poole's Plumbing

The experts at Poole's Plumbing are a licensed dealer and installer of the Leak Smart system.,

Leak Smart has become the "safety net" and "protector" from water damage for businesses and families alike. According to its official website, the company's mission statement is as follows.

"At Leak Smart, we are on a mission to protect every home and family in the world from catastrophic water damage caused by devastating leaks and floods."

The most trusted name in Raleigh NC plumbing, Poole's Plumbing are an authorized dealer and installer of LeakSmart. This is the first article in a series that will detail "The World's Most Intelligent Leak and Flood Protection System."

For more on all the services offered by Poole's Plumbing, visit poolesplumbing.com.

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Sewer Pipe Maintenance: How to Remove Tree Roots from Sewer Pipe

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In our initial post dealing with clogged pipes, we documented different ways in which roots can end up in your sewer pipes. Continuing with this, our final post of the series, we will explain what you can do at home to maintain the sewer pipes or identify the issue. In this final posting, there are still two major questions to answer on the topic of Sewer Pipe Maintenance.  

Sewer-Pipe-Maintenance-Pooles Plumbing

ABS and PVC pipes see less tree root intrusion at first.

Are Some Sewer Pipes More or Less Susceptible to Root Damage Than Others?

The first Sewer Pipe Maintenance question is one that is not always obvious in encountering this issue. While some pipe materials are more resistant to roots penetrating the sewer pipe, eventually over time all are susceptible. Different types of ABS and PVC pipes, are less likely to see an intrusion by tree roots. On the contrary, vitrified clay pipes would be more susceptible to root issues. As time passes natural causes like ground settling, freezing and thawing, put all sewer pipes in danger of root intrusion.

The "hydro-jetting" done by the pros at Poole's Plumbing is one way method of Sewer Pipe Maintenance

What can  You Do to Remove Tree Roots From Sewer Pipes?

In most cases, the method which is used in removing roots from sewer pipes is an auger or a water powered method, much like the Raleigh NC professional plumbers at Poole's Plumbing's hydrojetting method. This innovative method uses high pressure jets of water to remove build-up and debris in clearing sewer lines. Additionally, by "hydro-jetting," you can removes all debris, roots included without tearing up your yard or pavement.

If you feel that you are having issues with Sewer Pipe Maintenance/roots in your sewer pipes, and need removal or are interested in having the most trusted name in Raleigh plumbers, Poole's Plumbing come out to rectify the issue before it becomes a more messy and costly one, you can check into their hydro-jetting service and contact them at poolesplumbing.com.

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Clogged Sewer Drains and How Tree Roots End Up in a Sewer Pipe

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As we move on from our "clogged sink drain" series, we will continue to discuss "clogs" but n a more severe level. There may be no bigger of a plumbing issue than when a problem arises with clogged sewer drains. In this the first post focusing on Clogged Sewer Drains, we will look at one of the main causes of this. 

What is a Major Cause of Clogged Sewer Drains

Surface roots (shown) are not the tree roots you need to worry about clogging your drain.

The major cause of Clogged Sewer Drains that we will discuss in this post is one of the biggest sources of this problem. main reasons for a sewer backup is when they become clogged by tree roots. While this may seem like an unavoidable occurrence and even unexplainable, the most trusted name in Raleigh plumbers,  has several helpful tips that can expand your knowledge on not only How tree roots end up in your sewer pipe, but also the causes of the problem and some pointers on what your responsibilities are and how to deal and maintain your pipes to avoid severe damage.

How tree roots end up in your sewer pipe

Tree roots in your pipes can cause sewer backups and damage, causing many to ask, “How do they even end up there?” One of the ways the roots end up there, is obviously through either a cracked or loose joint in the sewer line. In many municipalities, roughly 50 percent of tree roots citywide enter through defective lateral sewer pipes. This is the underground piping that runs from your residence or place of business to the city’s sewer main. Maintenance of your own lateral sewer pipe and keeping it in good condition is usually your responsibility up to the point where it ties into the main, which at that point it is the cities. To reduce overflows and guard against damage, inspecting the lateral pipe and if there is an issue repairing or replacing in a timely manner can help to avoid major damage.

What actually causes the roots to grow in pipes?

The tree roots can penetrate the sewer pipe, in an attempt to feed off the water that lays with in.

This is certainly a question that most would ask, and the simplest answer is that the water vapor, which escapes through either a loose joint or a crack in a pipe attracts the roots. Due to this, tree roots inch towards and eventually will penetrate through any possible opening in a sewer pipe and actually feed off the water once inside, helping them to grow. This can even happen during the cold winter months when you may think a tree simply lies dormant, but regardless of the time of year, once inside the pipe, the root will continue to grow until it fills the pipe, leading to backups created by a mass formed from different materials unable to pass through such as, paper, grease, and other solid matter.

In the case of a very large root, combining with the mass, this is what leads to a clogged sewer. If the issue does get to the point where your sewer is clogged, you will need to call an expert like the Raleigh NC plumbers at Poole’s Plumbing to rectify the problem and make sure that the roots are removed as well as checking for structural damage in your sewer pipes.

Signs that Clogged Sewer Drains may be blocked due to roots that you can look for

Regardless of How tree roots end up your sewer, if you suspect there is some type of blockage, you should address the problem immediately and call the Raleigh NC plumbers at Poole’s, as once a root has entered the pipe and begins growing, it is just a matter of time before there is complete blockage and eventually a rupture in the pipe. Signs that a sewer may be experiencing a blockage by tree roots are:

  • Slow flowing drains
  • Gurgling sounds from your toilet bowl
  • Wet areas around floor drains and washing machine

Blockages in your sewer drain due to roots can lead to major plumbing issues. Knowing why tree roots end up in your sewer is the first step to avoiding a major plumbing disaster. For more information and instruction on this issue, check back for our second part in this series. That upcoming article will explain how to identify and what to do in the case of sewer blockage due to tree roots at the “plumbing blog” at poolesplumbing.com.

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You Can Do It: Identify and Clear a Clogged Drain

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In this, the final entry in our series on clogged drains, we will once again advise on how to identify and Clear a Clogged Drain. Continuing where we left off in our second blog entry, these pointers from Poole's Plumbing can help achieve early detection and likewise, detect and Clear a Clogged Drain before there is a huge mess.

Removing the drain stopper and any debris is a good start to clearing the drain.

Trust in Poole's Plumbing and Clear Your Mind...oh, and Your Sink Drain!

Once again, we are aware of the common thoughts when one realizes they have any plumbing issue. However, your trusted friends at Poole's Plumbing once again can set a worried mind at ease. With some easy to remember pointers, you can locate and Clear a Clogged Drain and feel confident doing so.

We will use the example of a clogged kitchen sink to walk you through several steps. To begin on your path to Clear a Clogged Drain, first, take these simple measures.

  • Remove the Sink’s Drain Stoppers
  • Carefully Remove any Visible Debris

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In the case of a double bowl sink, be sure to use a wet rag to block the second drain.

Keeping it Clean: Dishwasher and Clear Drains

We are confident with some advice from the Raleigh plumbing experts at Poole's that you can Clear a Clogged Drain. Certainly though, "keeping it clean," or avoiding a messy situation in doing so is something you want to keep in mind. 

Staying true to our mission to Clear a Clogged Drain in the kitchen sink, there are several areas to secure to keep things as dry as possible. These steps below are two you would want to be sure are done before going further in this process.

  • Clamp the dishwasher hose where it is attached to the drain line or disposal under the sink. This will prevent dirty water from backing up into the dishwasher.
  • In the case of a "double bowl" sink, block off one of the drains with a wet rag.

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Do not plunge the drain if you have used and chemicals or drain cleaners.

Safety Reminders Before You "Plunge In"

With the hose clamped and second drain blocked, its time to "take a plunge," literally. Note that there are some precautions to take if you have a garbage disposal in your kitchen sink. Thus, you must refer to the list below on disposals to be certain that the disposal is tended to properly as well.

In contrast, another point of note is that if any cleaners or chemicals have been poured down the drain, you do not want to take these next steps. This would seem obvious, but inhaling these type fumes can be extremely harmful. Similarly, plunging when these chemicals are present in a drain could lead to costly damage.

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Using a disposal wrench or Allen wrench, rotate to open and clean debris from disposal

Garbage Disposal "Check Points" 

  • If there is a disposal, and it’s not working or is making a loud humming noise when turned on, it is likely jammed with something. 
  • If the disposal is jammed, first, turn it off. Next, either unplug the cord under the sink if it has a plug or turn off the circuit breaker in your main panel box for safety.
  • Once sure the circuit is turned off, insert the disposal wrench. If you don't have it use an Allen wrench. Put either up into the center of the bottom of the disposal. Rotate accordingly to be sure the disposal is clear of any debris.
  • If initially when turned on the disposal made no noise, check the internal circuit breaker. This is located at the bottom of the unit. Make sure it is not popped out. If it is, press it inward to reset it.
  • Lastly, plug the disposal back in or turn the circuit breaker in the panel box back on, and turn the disposal on again. If still not working, you still can Clear a Clogged Drain. However, you will want to consult the pros at Poole's Plumbing to regarding the disposal.

Now the Simple Solution to Clear a Clogged Drain

With all safety items checked off, now we are ready to "pop" that drain clear. By following the two simple steps below, you should have your drain running free and clear. 

  • Fill the sink with 3 to 4 inches of water.
  • Use a plunger to plunge the open drain, keeping the other side blocked. Plunge until the standing water swirls down the drain unimpeded. 

While this concludes our three-part series on how to Clear a Clogged Drain, in our next post we will still be "unclogging." Taking it a step further, Raleigh's most trusted plumbers, Poole's Plumbing will move from the smaller drains to the bigger issue of clearing a sewer drain.

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Simple Unclogging Drain Home Remedies that Anyone Can Do

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Keeping the drain clear in your sink or bathtub  is important for many reasons and you can do this with very little effort. In addition to avoiding a mess, these tips below can help avoid running into costly and dangerous situations. The problems that could arise from a clogged drain range from unpleasant odors to getting pesky drain gnats. With the following Unclogging Drain Home Remedies from Poole's Plumbing you can "do-it-yourself" and steer clear of issues.

This post will continue as the second in our three articles on clogged drain issues. Sure, everyone knows of the products that can be bought to clear a drain. These may work, but in some cases can add to a problem, however. Thus, our Unclogging Drain Home Remedies are a safe alternative that usually can eliminate the problem.

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A simple solution of baking soda and lemon juice allowed to set for 30 minutes can unclog a drain.

Identify Early and Keep a Constant Watch

While this may seem obvious, the importance and savings it could lead to make it worth stating. Consequently, if you notice buildup starting or that your drain is becoming clogged, always address the issue as soon as possible. The quicker that Unclogging Drain Home Remedies are used, the more likely it is the clog is kept clear.

Of course, as noted above, there are many chemicals and solutions that can be bought over the counter to tackle a clog. However, these powerful chemicals can also be harmful. Not only to those in your house breathing them in, but also you must be sure of the amount you use. Sometimes, too. much of these chemicals can harm the actual plumbing/pipes in the clearing process. These methods as opposed to the Unclogging Drain Home Remedies below, might result in damage. Thus, these methods are best if tried after those listed below.

What Unclogging Drain Home Remedies Should I Try?

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A tablespoon of baking soda followed by a half cup of vinegar is one unclogging solution.

Contrary to popular belief, keeping your drains clean and clear is really a simple process that can be done at home. Just a few minutes of your time every few days can make a world of difference. The following are three Unclogging Drain Home Remedies that you can do using household items.

Baking Soda/Lemon Juice Mixture

Each of these simple Unclogging Drain Home Remedy find you taking one basic action. That would be pouring some safe mixture down the drain in hopes of breaking up the clog. This first mixture simply calls for first, putting a tablespoon of baking soda down the drain. Immediately follow that with a 1/4 cup of either lemon juice or vinegar and let this set for 30 minutes. Once the half hour is up, run hot water down the drain to be sure it has cleared through.

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A healthy amount of salt in a mixture with hot water can also fight through a clogged drain.

Salt Water Mixture

Just as the above Unclogging Drain Home Remedies instruct, this again has you pouring an easy to make mixture into the drain. Use a strong, amount of salt mixed with hot water for this concaction. Again, after letting it sit, follow this up with a steady stream of hot water. This will keep grease from building up in your drain. Likewise, it will help to eliminate odors also.

Over-the-Counter Chemicals/Solutions

As stated earlier, yes, if not used correctly, these can be more damaging than helpful. However, if used appropriately and in the case that the first two suggestion here don't work, store-bought solutions may be the answer. Available at basically any supermarket or grocery store, these chemicals would be the last suggestion in "do-it-yourself" remedies. If you do not see the drain becoming unclogged at this point, it is best to call a professional. In calling a professional, the most trusted name in Raleigh plumbing, Poole's Plumbing will be able to come and analyze and then clear your drain issues in short order.

 

 

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Avoid Costly Blockages: Recognize Top Clogged Drain Causes

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Following our two-part Fall Plumbing Tips series, the experts at Poole's Plumbing have decided to continue in educating our loyal customers. There are many areas which will be covered in our upcoming blog posts. However, one that is very simple to address at home and if not monitored can prove costly. Likewise, it can also result in major damage or at very least a mess. Thus, this post will be the first of a three-part series where we begin by helping you recognize the Top Clogged Drain Causes.

Keeping all drains in the house flowing freely may seem an obvious priority. With just simple monitoring and very minimal or no maintenance, you can keep all drains unclogged, avoiding several possible issues. Depending on the Clogged Drain Causes which can occur, you could have a slight problem or an all-out disaster. Messy floor leaks, flooding, costly repairs, or just a terrible aroma developing all can come from many Clogged Drain Causes. We will look below at areas you will have a drain, and the top Clogged Drain Causes to look for in each.

Garbage and Other Disposals

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Running your dishwasher only as necessary is one way to keep from causing a clogged drain.

It’s self-evident, but when it comes to Clogged Drain Causes garbage disposals can be a messy business. Bones and large chunks of greasy food can prove troublesome for your garbage disposal and lead to a clogged drain. You’ll want to toss most of these aforementioned offenders into your garbage and not directly into your disposal.

Laundry/Washing Machines

Remember, it is always best to be vigilant when taking care of those seemingly never-ending loads of laundry. Pay attention if and when your clogs tend to happen. If they seem to occur on days you’re running your washing machine then you’ve probably located the source of the problem. Multiple large loads in quick succession can cause the synthetic fabrics of your clothing to gather in drains and foil even your best efforts at keeping your drains free-flowing.

Dishwashers

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Being sure to keep a proper sized laundry load is yet another way to avoid drain issues.

Much like the washing machine, keeping a consistent watch for and quickly addressing and Clogged Drain Causes with the dishwasher can be very cost-effective. We all know, the dishwasher is a lifesaver after a long day and a painstakingly cooked meal, but every once in a while if it becomes a Clogged Drain Causes, it can create extra work for you. Repeated running of your dishwasher or failure to properly remove solid waste from its innards before running a cycle can cause backups in your drain.

Sewer Line

This one could be a "biggie." It may come as a surprise to many, but your main sewer line may be behind all your drainage woes. No matter if a clog occurs in an area in the line right beside your house or near the edge of the street, there is the chance it's the sewer line. Municipalities have different guidelines governing what is your responsibility and what is not regarding the sewer line and you may be on the hook for a repair before you can restore the health of your drains. Check with your municipality to determine how to handle a clogged sewer line.

So, as earlier stated, a lot of unnecessary expenses and headaches, in general, can be avoided or at least minimized by simply being aware of possible Clogged Drain Causes and staying on top of keeping them clean. In the case that you do have a clog or backup issue that has become a concern, the Raleigh professional plumbers at Poole's Plumbing are always just a call away and waiting to help you nip the problem in the bud before it becomes a plumbing disaster.

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Outdoor Fall Plumbing Tips from Poole’s Plumbing

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The warmth of Summer officially gives way to the new Autumn season on Monday, September 23. With this seasonal change, the air slowly becomes brisker. Likewise, the days get shorter, too. Our Outdoor Fall Plumbing Tips can help you be prepared for the change in season.

Following up our initial "Indoor Fall Plumbing Tips" post, here are more easy tips that anyone can do. Just by keeping on top of things like these heading into Fall, you can avoid costly "surprises" moving into the Winter months.

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Simply making sure to disconnect any outdoor hoses can avoid many potential problems in the long run.

Water Hoses-Outdoor Fall Plumbing Tips

We can start our Outdoor Tips in a similar spot that we left off with our "Indoor Tips." That would be around the area where our water hoses would be.

  • Disconnect...and avoid a deep freeze!- This is one of the simpler Outdoor Fall Plumbing Tips, as we just remind you to disconnect any outdoor hoses you may have. If these are left connected, the hoses could freeze. Obviously with a frozen and unconnected hose could come expansion. Thus, connected faucets or pipes that run indoors could freeze and break as a result of that expansion.

So, disconnecting all outdoor hoses can for sure be an easy way to avoid a not-so-easy situation.

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Check to be sure no outdoor faucets are leaking or dripping. This could lead to avoiding a flood later on.

Outside Faucets- Outdoor Fall Plumbing Tips

Much like the indoor faucets we discussed last post, a simple check on those outside can likewise help avoid catastrophe.

  • Avoid the Flood...Double Check for Leaks and Drips- Just check to be sure no outdoor faucets are leaking or dripping. If you see they are, be sure to tend to these repairs as soon as possible. If it is not a repair you can personally make, you will want to contact the Raleigh Plumbing professionals at Poole's Plumbing.

Again, if there are no leaks, that is fantastic, however, if there are, you will want to contact Poole's prior to temperatures having a chance to drop too low. Above all, you want to avoid a frozen pipe at all costs in this situation. Whether steel, plastic, or whatever the material, the pipes will crack if frozen and this could have pricey repercussions and could even lead to a flood.

  • Better Take Cover...or Make Sure of Coverage!- It is worth the time to go to a hardware or home store to get some type of insulation kit to make sure the outside faucets around your house are properly insulated. This helps you to avoid the exact problems discussed with our past two Outdoor Fall Plumbing Tips above.

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Your attention to keep downspouts clear can avoid them freezing up as temperatures sink.

Downspouts and Gutters-

  • Down with Debris...Keep Spouts and Gutters Clean!- What most consider one of the most obvious of our Outdoor Fall Plumbing Tips. Furthermore, just clear all leaves and any other debris from your downspouts and gutters. If left unattended and then water starts freezing, it could get real messy if these are not cleared by the time it thaws.

Removal of any debris for downspouts and gutters before thawing time will no question help to avoid a Fall Plumbing disaster.

Outdoors and Indoors...You're Covered.

Between this and our previous post, we've offered up many Fall Plumbing Tips. If followed correctly, these should take almost no time at all. In addition, avoiding a major plumbing accident, that could be costly, is well worth that little time to invest.

If you do have further questions on any of our tips or need repairs done, contact us at poolesplumbing.com.

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Indoor Fall Plumbing Tips from Poole’s Plumbing

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As the warmer weather of Summer slowly dips heading into the new season, there are many precautions you can take to avoid unneeded plumbing situations. While even the thought of "doing your own plumbing" seems preposterous, there are small measures that anyone can take at home. These measures and Indoor Fall Plumbing Tips from Poole's Plumbing are easy to do and could help you save a bundle of money in the end. Likewise, it can also help to keep your water nice and warm with no issues as the outside temperatures drop.

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Shut Off Valves- Indoor Fall Plumbing Tips

Regardless of the season, it is smart practice to know where your homes' main shut off valve. Likewise, if for nothing but peace of mind, be sure that you know how and are physically able to shut the valve off in case of an emergency. Whether the toilet is overflowing, a pipe has busted, or you are just doing maintenance, knowledge of the shut-off valve is essential.

  • Know where it is!- Number one, first and foremost among Indoor Fall Plumbing Tips. Also, among any at home, possible disaster avoiding plumbing situation...be aware of where the main shut off valve is in your home. In many instances, this knowledge could come in handy and even if it never does, it is good to know.
  • Open and Shut and Inside and Out!- This is one of our Indoor Fall Plumbing Tips pertaining to a time you will not be home. It is about as basic and simple as can be and anyone can do this and avoid possible issues. If you are leaving your home for an extended period of time or going on vacation, before you leave, turn the main shut off valve off. Additionally, once that is off, open all of the faucets in your home and allow them to drain.

Even though these are our Indoor Fall Plumbing Tips, one item here does involve checking outdoors. That would be, just as we suggested doing with the inside faucets, once those shut-off valves are turned off, open any outdoor faucets to allow drainage as well.

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A simple check of your water heater's thermostat (pictured) can help avoid Fall Plumbing issues.

Water Heater Maintenance-Indoor Fall Plumbing Tips

Yes, Poole's Plumbing is the Raleigh area water heater expert. Thus, it would seem a smart move to heed their Indoor Fall Plumbing Tips, especially when discussing ways to possibly conserve and save by mostly just keeping an eye on these units.

  • Flush it out!- Just like the valve tips, this one is almost self-explanatory. Since the temperature drops in Fall and even more into Winter, the water heater will be working harder. Thus flushing out the unit at the end of summer to remove residue and sediment will allow the unit to function at its optimum capacity. This also avoids corrosion occurring, which can actually shorten the lifespan of your water heater.
  • Check the Pressure SAFELY!- We repeat SAFELY!!! This is another of our simple Indoor Fall Plumbing Tips. Basically, you are checking the pressure relief valve of the water heater. This is done by lifting the lever and snapping it back. If the pressure is as it should be, you will see a burst of water into the drainpipe. If you do not, it is time to call Poole's Plumbing. Remember though, this water is scalding hot so, did we mention when doing this to be SAFE?!?!
  • How's the Weather in There?- Always be sure from time to time to check the thermostat on your water heater. This is among our Fall Indoor Plumbing Tips, however, it's a smart practice year-round. The temperature should always be set at 120 degrees Fahrenheit for best performance.

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When leaving the house for extended periods of time set the temperature to 55 to avoid freezing pipes.

The last of our Fall Indoor Plumbing Tips pertains to when you will be leaving your home for a long period of time. Always remember to leave your heat turned on at no lower than 55 degrees Fahrenheit, so that no pipes freeze while you are away.

Indoors Today, Outdoors Tomorrow (Or Soon...)

We will follow this blog post with our suggested and easy Fall Outdoor Plumbing Tips. These simple do-at-home suggestions that anyone can accomplish can help for a worry-free period through the upcoming season as the temperature begins to drop.

If you do see some type of issue when following these easy-to-follow pointers, contact the Raleigh plumbing professionals at poolesplumbing.com.

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Poole’s Plumbing : For 20 Years the “Names” to Trust in Raleigh Plumbing Professionals

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In this, the concluding of our five-part 20th birthday celebration posts, we look at more customer memories of Poole's Plumbing. For a company that has prided itself on being "like family" with its customers, this final blog entry is fitting. In this post, we look back at work done so well that the customer thanked our employees by name. Thus, showing that Poole's Plumbing has truly been the "names" to trust in Raleigh Plumbing Professionals

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The team at Poole's Plumbing always follows the "Customer Code of Ethics."

20 Years of Raleigh Plumbing Professionals and 20 Years of Dropping Names from the Office to the Field and all Points Between!!!

In these our fist two reviews, we look at the Raleigh Plumbing Professionals experience with Poole's and two customers who enjoyed that experience. From their call to the office until they said goodbye to the on-site workers, these Poole's customers wanted to recognize all involved.

"We have been more than pleased with our experience with Poole’s." The first reviewer continues, "From Carrie, who has communicated with us for all the scheduling, to Henry and the other teams who have been out to our house for the install and inspection, they have been professional, kind, timely, and an absolute joy to work with. Thank you!"

The second happy Poole's customer echoed those sentiments. "I am very satisfied with my experience. Tim and Scott did a great job with the estimate and sales process. Allen and Henry did a great job with the installation of a tankless water heater." He added, "Very professional, polite and high-quality work. I would use them again."

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The Poole's Plumbing staff always enjoys opportunities to meet the customer and inform them , like the Raleigh Home Show (pictured) and similar events.

Raleigh Plumbing Professionals so Good, You Call them by Name

The Poole's Plumbing "way" since 1999 has been to always put the customer first. This is detailed at poolesplumbing.com in the Customer Service section. But it is an undeniable relationship between a company and the customer when they know the Raleigh Plumbing Professionals by their actual name. Certainly, by taking a look at the Poole's Customer "Code of Ethics" that they have built their brand on, the customer review to follow would be no surprise.

  • The customer is the most important aspect of our company.
  • Listen to the customer and Identify as well as anticipate their needs.
  • Clearly, communicate all options available to the customer.
  • Accurately document all aspects of work being performed.
  • Always strive to go above and beyond the customers’ expectations.
  • Handle complaints and follow up to make sure they are resolved.
  • NEVER let a customer go to voicemail (during normal business hours).
  • When required, transfer customers to the proper person and make sure that person is aware they are being transferred.
  • Do the work we said we were going to do, for the price we said we were going to do it for, in the time frame we said we were going to do it in.

20 Years of "Exceptional" Service

Obviously, the "customer code" was followed by the Poole's team who did the work on our next reviewer's shower. They were "exceptional" to the point that he recalled them by name.  "An exceptional organization," he begins the review. "Larry and Tom arrived at my home promptly. They made sure not to track mud into my house. They were enthusiastic, professional and very courteous." Her continues with praise, "They diagnosed the problem with my shower, fixed the malfunction, and my shower has never functioned better. Their prices are quite reasonable." In conclusion, he gives a nod of approval. "I will not hesitate to utilize their services again. Highly recommended!"

So Good We Have to Put Them on Speed Dial!

In this our final of our 20th anniversary, customer review themed posts, we will wrap things up with one that epitomizes the "Poole's way." This customer obviously satisfied from the initial call all the way through the end of the job. When you deal with the number one Raleigh Plumbing Professionals, we would have it no other way.

"Outstanding service all around, from the call back to the tech and even the billing," the customer begins. "They also advised us how to eliminate the problem with the drain in production. I am putting them on speed dial for future reference."

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Poole's Plumbing thanks you, the customers for 20 great years.

A Special Thanks for 20 Years...and Looking Forward to 20 More and Then Some!!!

Here at Poole's Plumbing, it has been our distinct pleasure to bring you our best for the past two decades. We have seen our company grow to heights that did not seem possible at first. However, we have you, our customer to thank for the past twenty years of success. We look forward to giving you the customer service and the quality work synonymous with the Poole's brand for the next 20 years and beyond. Likewise, we look forward to remaining the Raleigh Plumbing Professionals who get "plumbing done right."

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The Best Water Heater Price in Raleigh and the Best Work Too!!!

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In the past month, we have let the "customer do the talking" as it pertains to the efficient, quality work of Poole's Plumbing. We will continue in this post to celebrate the 20th anniversary of Poole's with actual customer reviews. However, even with customer reviews, we would be remiss if we didn't touch on the guarantee that made them the success story they have become. The guarantee that made them the "most trusted name in Raleigh plumbers." We speak of course of the Poole's Plumbing Best Water Heater Price in Raleigh Guarantee.

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The Poole's Plumbing "Best Water Heater Price in Raleigh" guarantee" says that they will beat the price of any Raleigh NC plumbers on all water heater installation and replacements

A Bold Statement? Too Good to Be True? Not if You're Truly Seeking the Best Water Heater Price in Raleigh

A bold statement...for sure. But you don't become the most trusted plumber in the Triangle for the past 20 years without making good on your promises. As it states on the official Poole's website, "Poole's Plumbing will match ANY competitors price." Immediately following this statement it just gives simple guidelines to follow to receive the Best Water Heater Price in Raleigh guarantee.

Poole's Plumbing 's "Guarantee Guidelines"

  • Must provide written estimate from a competitor
  • The competitor must be licensed & insured
  • Scope of work must be done to NC plumbing code
  • Must include same or equivalent model water heater
  • Must have permit fee included if applicable

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Poole's Plumbing is Raleigh's licensed and authorized "water heater experts."

Don't Take Our Word For It...What the Customers Say About the Best Water Heater Price in Raleigh

It is easy to make a logo and say you will beat any price on a water heater. Consequently, the final say is that of the customer. Once again, in celebration of the 20th anniversary of Poole's we now use the actual words of our customers.

"After receiving insane bids from other plumbing companies to replace our water heater, we were pleased to find Poole's Plumbing."

This satisfied client continued, "They were available, on-time, friendly, and reasonably priced without sacrificing the quality of product or service."

Backing the Best Price on a Water Heater in Raleigh guarantee, she concludes. "In fact, they came in about 1/2 the price of other local competition. They have my business for life."

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The Best Water Heater Price in Raleigh guarantee has been a Poole's specialty for years.

The Search, the Recommendation, the Guarantee...

Yet another of our countless customers was thrilled to give a review of Poole's' handling of their water heater issues. Likewise, this happy client it seems too benefitted from the Best Water Heater Price in Raleigh.

"After 8 years in our home, our 50-gallon hot water heater was leaking over the weekend." The reviewer went on to say. "I started calling around on Monday morning. I did get several estimates, most of which were higher then Poole's. Poole's recommended to me by our Heating/AC service company."

"So, I called Poole's on Monday around noon and they were here and had it replaced within 24 hours." Adding to the list of customers pleased with the price, quality, and Poole's experience, he concluded.  "They were competitive on the price and they were fantastic with service. They even called today to follow up with me. Wonderful experience. I would use them in the future every time! they did a fantastic job!"

 

Two Decades of Great Customer Service from the Raleigh Professional Plumbers

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As detailed in our initial 20th Anniversary post, Poole's Plumbing began with just two men and a truck. How does a company grow in the span of twenty years to be nearly fifty times as large? In the case of the Raleigh Professional Plumbers at Poole's, one could point to several things helping in their growth. Undeniably, however, if there is one factor that stands out among the others, it Poole's unparalleled customer service.

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From the first call to our office to our meticulous attention to detail, customer service is "king."

In continuing our celebration of Poole's 20th year of being number one among Raleigh Professional Plumbers we will again turn to our customers. We will let their words following a job done by Poole's, "do the talking." In describing their personal experiences with us those two words will be constant...customer service.

Communication is The Key For Raleigh Professional Plumbers

There are many steps in receiving the "perfect" experience when calling the Raleigh Professional Plumbers. From the initial phone call to getting an estimate, to receiving quality work. As explained by our first customer review, with Poole's Plumbing, we like to have all the areas covered.

"We have been more than pleased with our experience with Poole’s, " the reviewer begins. "From Carrie, who has communicated with us for all the scheduling, to Henry and the other teams who have been out to our house for the install and inspection," she went on. "They have been professional, kind, timely, and an absolute joy to work with."

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Honesty to our customer. Integrity in doing the best possible job we can at a fair price. All the while building trust with customers has made us the number one Raleigh Professional Plumbers.

Honesty is Always the Poole's Policy

The Raleigh Professional Plumbers at Poole's Plumbing has seen our company soar to its current state. With owner, Robert K. Poole always stressing customer service first, two items would be imperative in addressing this. The highest quality work, of course, is one and the other being honesty.

Our next customer recollection touches on just that. The honesty that all have come to expect from the benchmark in Raleigh Professional Plumbers. Making our customer feel they are "part of the team" in every situation is essential. We think you'll agree that is exactly the case with the following situation.

"Honest, great communicators and do good work," was how this customer began to describe Poole's. "The person who came out to do the bid 'sold' me on this company because he gave me some good advice and was clearly high integrity. "

The review continues, "The crew that did the work did a great job, and was joined by a supervisor checking up on the work." He concludes, "Ever wish the contractors you hired felt like partners in the project? These plumbers made me feel like that."

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The team at Poole's is always looking to find the most efficient and honest way to serve the customer.

Top to Bottom Putting the Customer First

How exactly does a company grow by leaps and bounds as the Raleigh Professional Plumbers at Poole's have? One may say through relationships with the customer. Another piece is, of course, the attention to detail and top-notch quality work. These both certainly are important. But as noted above, it is crucial that each step and every person in contact with the customer lives up to the expectations.

The third customer reviewer in this post obviously felt they did get that treatment from Poole's Plumbing. He recalls his experience with the Raleigh Professional Plumbers fondly.

"Outstanding service all around, from the call back to the tech and even the billing." The reviewer continues, "They also advised us how to eliminate the problem with the drain in production." He concluded, "I am putting them on speed dial for future reference."

The Most Important Part of the Raleigh Professional Plumbers Team...Is You!!!

For two decades here at Poole's Plumbing we have been dedicated to performing at the highest of standards. True to our humble beginnings, being honest and fair in building customer relationships remains a top priority.

From your first call to our office to the initial on-site estimate to the final billing process. The one constant and what has allowed us to reach our current heights is our customers.

Becoming the top company among Raleigh Professional Plumbers has been a twenty-year journey. That journey would not be possible without you. We look forward to continuing to grow and improve our customer service practices over the next twenty years and beyond.

We also look forward to taking you along with us for the ride. For more information on how to contact Poole's Plumbing, visit poolesplumbing.com.

Raleigh’s Most Trusted Plumbers: For 20 Years, Much More Than a Slogan

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This week we continue to celebrate 20 years' of "Plumbing Done Right, by Poole's Plumbing. Once again, we will use the words of our actual customers to detail the work done by Raleigh's Most Trusted Plumbers.

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No matter how big or small the job, Poole's Plumbing is the name you can trust for the past two decades.

"Hard to Beat" and "Highly Recommended"

The last article showed why customers call Poole's the "Raleigh Water Heater Experts." However, in becoming Raleigh's Most Trusted Plumbers, obviously, Poole's professional services span much wider than just that area.

Take for example the following recollection from the owner of an apartment complex in the Raleigh area. After shopping services around, he found out exactly why Poole's Plumbing has become known as Raleigh's Most Trusted Plumbers.

"I manage an apartment community with over 200 units, and I am so thankful to finally have a plumbing company we can count on," he began. "I have dealt with several plumbers in this area, and I have to say this team is hard to beat. They are consistently prompt, professional, and fair with pricing." To summarize this customer added, "If you ever have plumbing needs for your home or commercial business, I highly recommend you give them a call. I am thankful that we have them to count on!"

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In the case detailed here, the pros at Poole's detected an issue with a customers sewer line that they were not even aware of when they called for service.

Every Job Counts When It's "Plumbing Done Right"

Whether in the case above with the satisfied apartment complex owner and multiple units or just a one on one job, the Poole's promise is one that guarantees a job done right and customer satisfaction.

Take the next reviewer for another example. The initially called in Raleigh's Most Trusted Plumbers due to a blockage with their toilet. Luckily for them, the always thorough workers at Poole's once again went above and beyond to find and rectify what could have been an even larger issue.

"We are delighted with Poole’s Plumbing," this review began. "I know for a fact, that I flushed too many wipes down our commode. Poole’s found and cleared our immediate problem, but in the meantime, they discovered our sewer pipe had detached and separated from the main." Continuing with their praise of the Poole's team this customer goes on. "They proposed a repair, and the price was fair enough, but beyond our budget at this time. But not to worry, the Poole’s professionals gave us lots of hints and ideas to keep our sewer flowing until the repair is in the budget"

In wrapping up the review, they were very appreciative of the honesty, fairness, and quality work they received. "Thank you, Poole’s for helping us! We really appreciate your advice and counsel.
We’ll be back, and in the meantime, we will tell our friends how kindly we were treated!"

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No matter the time of day or day of the week, Poole's is the number to call for a plumbing emergency.

An Emergency? On a Sunday? Who Ya' Gonna Call? Of Course...Poole's Plumbing

Lastly, we look at a customer who found themselves in a plumbing situation needed immediate attention on a weekend. Hoping for the best, but expecting the worst, this customer too was thoroughly impressed by the emergency service they received. Even on a non-work day, the Raleigh pros at Poole's came through again in a bind.

"I called for emergency service on Sunday and someone was there within an hour." Overjoyed with the service received, the customer went on to say the following.  "They were efficient, courteous and reasonably priced. I would definitely recommend Poole's. "

20 Years of Building and Maintaining a Reputation as Raleigh's Most Trusted Plumbers

It is situations like these that have helped Poole's Plumbing come from their humble beginnings two decades ago and earn and maintain the trust and faith of the Raleigh area customer. With Poole's Plumbing, it truly is more than a slogan when they say they are "Raleigh's Most Trusted Plumbers."

 

 

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“Recalling the Calls” to Raleigh Water Heater Experts: Customers Remember 20 Years of Poole’s Plumbing

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Starting with this post, we honor 20 years of "plumbing done right the first time" by Poole's Plumbing by using the words of "you," the customer in each article. Since Poole's has become the Raleigh Water Heater Experts, we will start our "anniversary celebration" by looking at some of the memories our customers have pertaining to their experiences with the Poole's family.

The Raleigh Water Heater Experts Price Beats "Every Single One of Them"

As stated in the "Services" section at poolesplumbing.com, when it comes to water heaters, "Poole’s does it ALL!" In addition, Poole's has "highly-qualified technicians and offer the best brand name water heater systems available. Paired with our “Best Price Water Heaters in Town Guarantee”, we offer a service like no other."

Many plumbers may claim to be "the experts," but like with the "Best Price" guarantee above, you don't have to take Poole's word for it. Whether its the advice we offer, our quality work, or our guarantee, we prefer to let our customers do the talking.

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The "Best Price in Town" Water Heater guarantee from Poole's Plumbing is not just a catchy slogan. For 20 years, Poole's has delivered and made good on their word, becoming the Raleigh Water Heater Experts

Don't Take Our Word For It, But "Definitely Trust Poole's!"

"I first called Poole’s about replacing my aging water heater with a gas tankless version (the particular dealer connected the two of us)." This customer added, "They came out, assessed my current setup and gave me a pretty good offer. At the time, my existing water heater still worked, so I was putting the project off for the time being (mostly to save up for this project)."

Continuing to recall the Poole's experience, this customer continued. "Fast forward several months, and the existing water heater is literally on its last legs. I wanted to do my due diligence so I called some other companies to get competitive pricing. A LOT of other companies."

Further recalling her interaction with the Raleigh Water Heater Experts, this customer concluded. "Poole’s beat every single one of them on price. Some companies wanted 2x or 3x the amount that Poole’s quoted me, for an inferior product!"

She added, "It was worth the experience to know that not only was I getting a good deal, I was going to be working with knowledgeable professionals. Definitely trust Poole’s!"

It's Your Choice...20 Years Background as Raleigh Water Heater Experts or Background Noise...

This next customer recollection again details another account of why Poole's is the Raleigh Water Heater Experts. This memoir of the Poole's experience details the unparalleled customer service synonymous with the Poole's name.

"Our hot water heater blew late one night in mid-January. I had just seen an ad on TV that week for 2 plumbing companies." The customer's tale continues, "I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable."

Understandably, this customer came out of that phone call feeling uncertain in what they may find in a plumber. The customer continues her recollection, "My thought was if there’s a problem who’s going to fix it? So, I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus."

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The experts at Poole's look at actual statistics and use their 20 years of hands-on experience to help you find the right fit.

A Simple Call Brings You From "Uncertainty to Comfort and Appreciation"

Speaking with the Raleigh Water Heater Experts, as opposed to a competitor makes a difference. The change in attitude from uncertainty to comfort is obvious as the client continues. "Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic." Everyone was knowledgeable, professional, and very friendly.

She concludes with appreciation and a recommendation. "Thank you to everyone at Poole’s. I highly recommend to anyone for high-quality products and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing."

For the past two decades, Poole's Plumbing has been the name to trust in the Triangle area. We will continue to celebrate 20 years as Raleigh Water Heater Experts. Likewise, we will celebrate 20 years of service to you, our customers. This we will do in this ongoing series of posts using the words of our customers.

For more on water heater replacement and repair or any of your plumbing needs, visit poolesplumbing.com.