My problem started Friday night at 8 PM. Not a great time to have a plumbing issue! Water was leaking out of my hot water heater. I called Poole’s plumbing emergency phone number, and Andrew answered to my surprise. Andrew worked with me till about 10 PM on Friday night working with me to make sure the hot water heater which needed to be replaced was the right one. I sent a photo of the sticker from the present hot water heater and Andrew confirmed a short time later that he would be able to come Saturday morning and replace it. His team worker Miles also worked with Andrew to get the new hot water heater up and running. They did a very thorough installation and I am so happy with the final job results. The best part is being able to have hot water for bathing , laundry & dish washing. Thank you Andrew & Miles!!

Everything went smoothly - excellent communication - we had Earl to look at our desires - pricing & quotations were acceptable - installation of new faucet and toilet went smoothly and so quickly - Andrew was our assigned technician - excellent process totally !

Excellent customer service and seamless installation. Prompt, great communication, and a job well done!

Andrew and Miles did a fantastic job servicing my water heater. They were on time and very professional. Highly recommend!

I had my tankless water heater checked and Dylan and Cam did a great job, and explained me everything I asked. Very professional service, it clearly shows they are very qualified. Totally recommend their service.

Great experience today with Pooles Plumbing. Henry did some work on my Rinnai Tankless Water Heater. He is an expert and quickly found and took care of the issue. Fair pricing and great service, all I can ask for.

UPDATE: We had a leak under our house this week and we called Poole's again. They came out and fixed the issue quickly and for a reasonable price. We received the same friendly service as last time. Poole’s Plumbing did an excellent job replacing 2 leaking shutoff valves under our kitchen sink. The entire process was very professional from scheduling the appointment to the service itself. Everyone I dealt with was friendly as well as honest about pricing from the start. They communicated clearly through the entire process. We are very pleased with Poole’s Plumbing and will call them again with any plumbing needs.

Poole’s recently replaced our under the house hot water heater. John and his assistant did an excellent job. The process of getting a quote went very smoothly and the hot water heater was installed the next day. Plumbing repairs are never inexpensive, but after checking around, the price that Poole’s quoted us was competitive with other local companies. The peace of mind that comes with knowing the job is done right makes the cost worth it. I would recommend Poole’s to others.

Great company to work with! Very professional and excellent customer service. Highly recommend!!!

Really great guys came out and walked us through everything. They were very honest and helpful. My go to place for plumbing issues for sure.